Contact Us About Casino Reviews and Partnerships
Need to get in touch with the Casino Tips Au team? Here’s how to reach us and what to expect when you do.
What to contact us about
We welcome emails on the following topics:
- Corrections and updates. Spotted an out-of-date bonus, a broken link, or inaccurate information in one of our reviews or guides? Send us the page URL and details of the issue so we can fix it.
- Editorial questions. Questions about how we review casinos, how our rankings are put together, or requests to clarify something we’ve published.
- Partnerships and advertising. If you’re interested in working with Casino Tips Au, introduce your company, the scope of the proposed collaboration, and your licensing details.
How to reach us
Email us at [email protected].
Please use a clear subject line and include any relevant URLs, screenshots or reference numbers so we can respond without unnecessary back-and-forth. We aim to reply to genuine enquiries within a reasonable timeframe, though complex requests — especially those requiring research or a second opinion — may take longer to answer properly.
What we can’t help with
A quick note so your message reaches the right place faster:
- We are not a casino. Casino Tips Au is an information and review resource. We cannot access your player account, process deposits or withdrawals, reverse a payment, or chase an operator on your behalf regarding withheld winnings or account issues.
- Account and payment disputes with operators. If you have a dispute with an offshore casino, keep records — screenshots, transaction reference numbers, timestamps and copies of all correspondence — as these are essential if you pursue the matter with a regulator or your payment provider. Note that offshore operators offer no Australian consumer-law recourse, ombudsman access or court jurisdiction, and Australian authorities will not assist in recovering funds. You can report unlicensed online gambling operators to the relevant state or territory regulator.
- Gambling problems. This email address is not a support channel for gambling-related harm. If gambling is causing problems for you or someone you know, please don’t write to us — use the dedicated help resources on our responsible gambling page. Australians can also register with BetStop, the National Self-Exclusion Register, which blocks licensed interactive wagering services. Keep in mind that BetStop does not cover offshore casinos and will not close or prevent offshore accounts, and self-exclusion cannot be shortened once active — removal requires a statutory declaration and is not possible during the first three months. Free, confidential support is also available 24/7 via Gambling Help Online and the Gambling Help telephone line.
A note on emails we don’t answer
To keep our inbox manageable, we may not respond to spam, unsolicited SEO pitches, requests from unlicensed operators, or messages asking us to recover money from a casino. Everything else gets read by a real person.
Thanks for reading Casino Tips Au — we look forward to hearing from you.